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How Do I Cancel an Amazon Gift Card Order?

Key Takeaways

  • You can cancel Amazon gift cards before they ship out.
  • Use the Amazon website or mobile app to cancel.
  • Select the gift card order and click “Cancel Items.”
  • Pick a reason for cancellation from the menu.
  • Confirm to finalize your gift card cancellation.


Have you ever bought an Amazon gift card but then decided you wanted to cancel the order? Maybe the gift card was no longer needed or you changed your mind about the recipient. Whatever the reason, canceling an Amazon gift card is easy to do before it ships out. This comprehensive guide will walk you through how to cancel Amazon gift cards using either the website or mobile app.

Knowing the simple process for canceling gift cards on Amazon can save time and hassle. You will be able to quickly stop any gift card orders that need to be canceled or modified. This valuable information will give you confidence and control over your Amazon gift card purchases. Read on to learn the step-by-step process!

How Do I Cancel an Amazon Gift Card Order Using the Website?

Cancelling an Amazon gift card order through the Amazon website is straightforward. You just need to access your orders page and select the option to cancel the gift card. Here is the detailed process:

Step 1: Open Your Amazon Orders Page

First, go to and log into your account if you aren’t already signed in. Hover over the “Accounts & Lists” button near the top of the webpage. Then select “Your Orders” from the dropdown menu. This will take you to your Amazon Orders page.

Step 2: Find the Gift Card Order

Next, you need to find the gift card order that you want to cancel. Look through the list of orders to identify the gift card. The gift card amount and recipient’s name should be shown.

Step 3: Click “Cancel Items”

Once you locate the gift card order, click the “Cancel items” button on the right side. This will open the cancellation window.

Step 4: Select the Gift Card

In the cancellation window, check the box next to the gift card item you want to cancel. Make sure the correct gift card is selected.

Step 5: Pick a Reason (Optional)

Amazon will ask you to choose a cancellation reason. You can pick “No longer needed” or another option from the dropdown menu explaining why you are cancelling. This step is optional.

Step 6: Confirm Cancellation

Finally, click the “Cancel checked items” button at the bottom of the window. This will confirm and finalize your cancellation request.

And that’s it! Amazon will cancel the delivery of the gift card and issue a refund if you had already paid. The process takes just a few clicks through your Amazon account.

How Do I Cancel an Amazon Gift Card Order on the Mobile App?

You can also easily cancel a gift card order through the Amazon mobile app on your iPhone, Android, or other device. The process is very similar:

Step 1: Open the Amazon App

Launch the Amazon app on your smartphone or tablet. Make sure you are logged into your account.

Step 2: Go to Your Orders

Tap the ≡ icon in the upper left to open the side menu. Then select “Your Orders” to go to your orders list.

Step 3: Find the Gift Card Order

Browse your orders and locate the gift card order you want to cancel. Identify it by the gift card amount and recipient name.

Step 4: Tap “Cancel Items”

Tap the “Cancel items” button next to the gift card order to start the cancellation process.

Step 5: Select the Gift Card

Check the box next to the gift card item to mark it for cancellation. Verify it is the correct gift card.

Step 6: Pick a Reason (Optional)

You can choose a cancellation reason from the menu if you want. This step is optional.

Step 7: Confirm Cancellation

Finally, tap “Cancel checked items” at the bottom to confirm and complete the gift card cancellation.

The mobile app makes it super easy to cancel Amazon gift cards in just a few taps. This straightforward process for managing your gift card orders gives you flexibility.

When Can I Cancel an Amazon Gift Card Order?

Amazon allows you to cancel gift card orders as long as the card has not yet shipped out. Once the gift card order enters the shipping process, it is generally too late to cancel.

However, you can cancel a gift card order placed on Amazon up until the time it is preparing to ship. The order status will show as “Not yet shipped” if cancellation is still possible. This gives you a window to cancel mistaken or unneeded gift card purchases.

If the gift card has already shipped, unfortunately it is typically too late to cancel the order. But you can often return or exchange the gift card after receiving it if needed. Check Amazon’s return policies or contact customer service for help.

Why Would I Need to Cancel an Amazon Gift Card Order?

There are a few common reasons you may need to cancel an Amazon gift card order:

  • You no longer need the gift card: The recipient already received a different gift or no longer wants an Amazon gift card from you.
  • You ordered the wrong gift card: You may have purchased the gift card with the wrong amount, wrong design, or wrong delivery date.
  • You changed your mind about the recipient: You decided on a different gift recipient but accidentally already ordered a gift card.
  • You ordered an extra gift card by mistake: It’s easy to accidentally order an extra gift card if you complete multiple transactions.
  • There’s an issue with the order: Some problem occurred with the order such as an invalid address or payment failure.
  • The gift card price changed: Amazon gift card prices fluctuate so you may want to cancel if the value decreased.
  • You found a better gift idea: You came across a different gift you would prefer to give to the recipient.

No matter the reason, it’s easy to cancel the gift card order before Amazon ships it out to you or the recipient. This gives you flexibility if your plans change.

Can I Get a Refund When I Cancel an Amazon Gift Card Order?

In most cases, yes, you can get a refund when you cancel an Amazon gift card order. If you already paid for the gift card, the funds will be returned to you after cancellation.

Your refund method will depend on how you originally paid for the gift card:

  • Paid by credit card: The amount will be refunded back to your credit card account.
  • Paid from Amazon gift card balance: Your gift card balance will be replenished for the cancellation amount.
  • Paid by EBT, cash, or other means: You will be issued an Amazon refund gift card for the cancellation value.

Refunds are typically processed within 3-5 business days after canceling the gift card order. You should see the refund reflected in your original payment method within a week.

If your Amazon gift card order was free or paid for by a promotional code, there is no refund issued for cancellation. The cancellation effectively just voids the gift card order.

What Happens If I Cancel After an Amazon Gift Card Ships?

Once an Amazon gift card order ships out, it is generally too late to cancel it through your account. However, you have a few options if you need to return or exchange the gift card:

  • Return for refund: You can return an unused gift card after receiving it to get a refund. Amazon’s gift card return policy allows this in most cases.
  • Exchange for a new card: Amazon may allow you to exchange the gift card for a new one with different design or denomination.
  • Use the gift card yourself: Consider just keeping and using the gift card if it still has value to you.
  • Re-gift the card: Give the gift card to another recipient if it no longer suits your original intent.
  • Sell or trade the card: You may be able to sell, trade, or exchange the card through a third-party site or service.

If you do return or exchange a shipped gift card, you will typically need to mail it back. Amazon generally does not allow returns or exchanges for gift cards purchased more than 90 days ago.

Can I Cancel Part of an Amazon Gift Card Order?

If your Amazon gift card order contains multiple gift cards, you can cancel just a portion of the order. You do not have to cancel the entire order.

When you go through the cancellation process, simply check the box next to only the gift card(s) you want to cancel. Leave the others unselected. Then complete the cancellation as normal.

Amazon will cancel just the specific gift cards you chose. The other gift cards in your order will still be processed and shipped. This allows you to modify your gift card order as needed.

You can cancel one, several, or all gift cards in a multi-item order. The unused gift card amount will be refunded based on which ones you cancel.

What Should I Do If My Cancellation Request is Denied?

In some cases, Amazon may deny a gift card cancellation request. This can happen if:

  • The order has already entered the shipping process.
  • The gift card was purchased using a non-refundable payment method.
  • The request was submitted too long after placing the order.

If your cancellation request gets rejected, you have a few options:

  • Wait to receive the gift card: You will have to wait for the gift card to be delivered to you or the recipient. Then you can try returning or exchanging it.
  • Contact Amazon customer service: Explain your situation to an Amazon rep to see if they can assist with a cancellation or refund.
  • Dispute the charge: If you paid by credit card, you can dispute the charge with your credit card company.
  • Resell or trade the gift card: If you can’t cancel, try selling or trading the unwanted gift card to recoup the value.
  • Use the gift card anyway: Consider using the gift card yourself or finding a new gift recipient who would use it.

While gift card cancellations are usually easy, uncommon situations may cause Amazon to deny the request. Follow up with customer service or try other resolution tactics in these cases.

Key Takeaways on Canceling Amazon Gift Cards

Canceling an Amazon gift card order is fast and simple when done before the card ships. Just select your gift card order, click “Cancel Items”, choose a reason, and confirm the cancellation. You can get a refund when canceling eligible gift cards.

Use the Amazon website or mobile app to quickly cancel gift card orders with just a few clicks. This allows you to modify gift card purchases as your plans change.

Knowing how to cancel Amazon gift cards gives you confidence and control over your orders. You can conveniently rectify any gift card orders that require cancellation or changes before delivery

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